Service Insights/Neighbor Intake

Service Insights Toolkit

Service Insights on MealConnect is a free, user-friendly platform designed to simplify neighbor intake and strengthen your program operations. With an easy registration process and streamlined visit tracking, Service Insights helps you serve neighbors more efficiently while capturing meaningful data about your impact.

The platform offers a range of features that enhance your day-to-day work and improve the experience for the people you serve—while also providing valuable insights into your community reach.

Benefits of Service Insights:

Streamlined, easy-to-use intake process
“Quick Serve” feature to record a visit with one click
Digital USDA TEFAP intake, eliminating paper forms
Barcode and QR code scanning for faster check-in
Interactive reports and dashboards—ideal for grant applications and impact reporting
Mobile-friendly design for use on phones or tablets
Appointment and reservation scheduling options
Anonymous intake capability
Offline mode for communities without reliable Wi-Fi

Training & More Information

To help you get started, we have several training resources and step-by-step guides. These tools will walk you through setup, daily use, and reporting so you can make the most of Service Insights.

Training Materials

Forms to Complete Before Setup

Data Sharing Agreement – need one completed to represent the agency

User Confidentiality Agreement – each user must complete one

Questions? Contact Katie Graham, Second Harvest’s Manager of Service Insights and Data

katie.graham@secondharvestmidtn.org

615-329-3491